Last Updated: July 18, 2026

Thank you for choosing Tutifyy ("the Platform"). We want to ensure you have a transparent, risk-free experience while matching with the perfect educator. Please review our specific refund and cancellation guidelines outlined below.

1. Onboarding & Trial Fees (Non-Refundable)

• Basic Onboarding Booking Fee: The initial entry/onboarding booking fee starting at ₹81 is used to capture immediate interest and activate our digital matching backend. This fee is strictly non-refundable.

• Demo Sessions: To help gauge academic chemistry, we provide a 1-hour demo session before you purchase full bundles.

  • Online Demos (starting at ₹81) and Offline Demos (starting at ₹149) are completely non-refundable.

  • If a user decides not to proceed with the tutor after the demo, the demo session fee cannot be refunded or transferred.

2. Package Purchases & Subscriptions

If you have purchased a full continuous learning bundle or a monthly subscription package (starting at ₹1,999/month), your purchase is protected under the following flexibility rules:

• The 7-Day Refund Window: You may request a refund for an active package or monthly subscription. However, any approved package refund will exclude the basic onboarding booking fee, which remains entirely non-refundable.

• Tutor Dissatisfaction & Changes: If you are unhappy with your assigned tutor, we strongly encourage utilizing our flexibility clause instead of canceling entirely. You are permitted to change your educator instantly within the first 7 days of your purchase, up to a maximum of two (2) tutor changes per month.

3. How to Request a Refund

To initiate a refund request for an eligible lesson package, please contact our support team through your Administrative Portal or in-app dashboard. All refund requests are reviewed and processed back to the original payment method within standard banking timelines.

​​